AI Agents vs. Chatbots: Redefining Automation in Customer Service
For years, traditional chatbots have been deployed by enterprises to automate customer service. However, according to Gartner (2023), only about 9% of chatbots deliver a truly satisfying user experience—primarily due to limited contextual awareness and processing capabilities. With the rise of Enterprise GenAI and AI-native Cloud, a new generation of technology—AI Agents—is redefining how businesses […]